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Return Policy

Return Policy 

Thanks for shopping at papilioeshop.com.

If you are not entirely satisfied with your purchase, we are here to help.

All regular price items are eligible for a one-time exchange.

Returns:

·        You have 7 calendar days to return an item from the date you received it.

·        You must inform us beforehand about the return via e-mail info@papilioclutch.com, state clearly your order number, what you are returning and the reasons why you are returning these items.

·        To be eligible for a return,your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

·        You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable.


Faulty Item:

All items are inspected before being sent out to customers to ensure good quality of your purchase orders.  In case of manufacturing fault, please send e-mail to info@papilioclutch.com and attach photos of faulty items (1 picture of damaged part and 1 picture of item as a whole) to request a return & replacement. We bear the return shipping cost and replacement will send to you ASAP. 

The following conditions are not considered to be faulty:

·        Damage as a result of wear or wash

·        Small and unapparent dirt

·        Color discrepancy: product color may be slightly different when viewing with different monitors.  Individual perception of color and lighting effect when product photo shooting will also affect products displayed in the pictures

 

If you have any questions on how to return your item, please contact us via email info@papilioclutch.com.

 

"Papilio" reserved the right to change our Return & Exchange Policy without prior notice.  If the return items in question do not meet our standards, we reserved the right to refuse return or exchange.


Shipping Policy

FREE delivery*Hong Kong/ Macau/ Taiwan/ China By postage / Shun Fung Express to industrial and commercial areas /S.F. Self-pickup service points

Goods will be dispatched within 3-5 working days upon payment receipt, another 2-4 days for delivery.

For Overseas orders, we will charge additional for international shipping.

Please contact us via email/ website message for the shipping destination.

( info@papilioclutch.com/ website’s top right “MESSAGE” button)


International courier (3-14 working days)  

The customer is responsible for any duties and/ or taxes required by customs as determined by country of destination.